• 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia
  • 4 - 6 August 2026 Sydney | Australia

Advisory Board

20250618_Panel_2_03478
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  • Panel Discussion
  • Break
  • Fireside Chat
Alan Skinner
Alan Skinner
Director, Lean Six Sigma Program
UTS Business School
uts business school (1)
Arslan Munir
Arslan Munir
Head of Agile - Lean Agile Centre of Excellence(LACE)
Nokia 
nokia
Azat Baltaev Photo
Azat Baltaev
Continuous Improvement Specialist
TAFE NSW
tafe nsw (1)
Azra Amir
Azra Amir
Head of Process Excellence, Asia Pacific
Aon
Aon
Brent Robinson
Brent Robinson
Operational Excellence Advocate
Learning Teams
Learning Teams
Clyde Livingston (1)
Clyde Livingston
Senior Manager, Business and Process Architect
Macquarie Group
Macquarie-1
David Hall
David Hall
Delivery Manager
Strata Community Insurance
Strata Community Insurance
David Schelbach
David Schelbach
Chief Sustainability Officer
IXOM
ixom-1
James Kissell
James Kissell
Global Director - Global Operations
Fujitsu
Fujitsu
Jay Chiew
Jay Chiew
Business Improvement Coach
NSW Department of Customer Service
NSW Department of Customer Service
Julia Checchia
Julia Checchia
Lecturer, AGSM
UNSW Business School 
UNSW Business School
Lara Husselbee
Lara Husselbee
Founder & Principal Consultant
Lara Husselbee Pty Ltd  
Lara Husselbee Pty Ltd
Lenka Bednarikova
Lenka Bednarikova
Head of AI & Advanced Analytics
Australian Retirement Trust
Australian Retirement Trust
Marcus Batten
Marcus Batten
Project & Program Manager, Change Manager, Continuous Process Improvement, Business Development
Fantastic Outcomes 
 
Fantastic Outcomes
Meraphil Bucad
Meraphil Bucad
Business Optimisation Manager
QBE
qbe
Peter Seweiha
Peter Seweiha
Senior Consultant Diagnostics & Solutions
NAB
nab-1
Ravi Ramachandran
Ravi Ramachandran
Principal - Operational Excellence Transformation
Telstra
telstra
Roger Tregear
Roger Tregear
BPM consultant, educator, coach & process-based management evangelist
Sandeep Johal
Sandeep Johal
Managing Director & Principal Consultant
Nano Business Technology 
Nano Business Technology
Sanjeev Gupta
Sanjeev Gupta
Chief Information and Transformation Officer
HBF Health
hbf
Sneha Gadkari
Sneha Gadkari
Business Transformation Leader
Transport for NSW
Transport for NSW  Logo
Stefan Norrvall
Stefan Norrvall
Principal Consultant and Founder
SynexiaGroup 
SynexiaGroup
Tom Gao
Tom Gao
Chief Technology and Digital Services Officer
City of Sydney
City of Sydney (1)
Lara Husselbee

Lara Husselbee

Founder & Principal Consultant
Lara Husselbee Pty Ltd  
Speaking at
08:50
Opening remarks from the Chair
Lara Husselbee
Speaker Speakers
Lara Husselbee,
Panel Discussion
09:30
Panel discussion: Designing the intelligent enterprise with BPM at the core
Lara Husselbee
Peter Seweiha
Sneha Gadkari
Alan Skinner
Stefan Norrvall
Speaker Speakers
Lara Husselbee,
Peter Seweiha,
Sneha Gadkari,
Alan Skinner,
Stefan Norrvall,
Fireside Chat
13:40
Fireside chat: Designing a way of working that actually delivers
Jay Chiew
Lara Husselbee
Speaker Speakers
Jay Chiew,
Lara Husselbee,
Sanjeev Gupta

Sanjeev Gupta

Chief Information and Transformation Officer
HBF Health
Sanjeev Gupta joined HBF in February 2022 and has more than 30 years’ experience leading large and diverse teams at organisations including HCF, Greenstone Financial Services, Cover-More Group, Wesfarmers General Insurance and Fuji Xerox Australia.
 
He has delivered several significant and complex digital transformation programs and is passionate about leveraging data, analytics and technology to achieve business strategy. At HBF, he has lead the transformation program and oversees the organisation’s technology risk, delivery, infrastructure and operations, solutions, and cloud engineering. Sanjeev is a member of the advisory board for the Business Information Management program at the University of South Australia’s School of Computer and Information Science.
Speaking at
09:00
HBF's journey to transformation: value-driven, process-led, and data-based
Sanjeev Gupta
Speaker Speakers
Sanjeev Gupta,
Peter Seweiha

Peter Seweiha

Senior Consultant Diagnostics & Solutions
NAB
With over 15 years of experience in Operational Excellence and Business Transformation, a certified Lean Six Sigma Black Belt and a process mining analyst, with a passion for process improvement, automation, and innovation.

My expertise lies in bringing clarity to executives and senior stakeholders, building alignment across multiple business units, and establishing trust while creating a team environment that fosters sharing and creativity. I utilise a data-driven approach to decision-making, employing both performance data and process mining techniques to identify opportunities, design solutions, and measure outcomes.
Speaking at
Panel Discussion
09:30
Panel discussion: Designing the intelligent enterprise with BPM at the core
Lara Husselbee
Peter Seweiha
Sneha Gadkari
Alan Skinner
Stefan Norrvall
Speaker Speakers
Lara Husselbee,
Peter Seweiha,
Sneha Gadkari,
Alan Skinner,
Stefan Norrvall,
Sneha Gadkari

Sneha Gadkari

Business Transformation Leader
Transport for NSW

Turning Strategic Vision into Measurable Results
I transform organisational complexity into streamlined success. As a Business & Process Transformation Leader, I specialise in guiding enterprises through large-scale change while building sustainable, agile foundations that drive long-term growth.

What I Deliver:
🎯 Agile Transformation Excellence
Certified SAFe Professional, SMC, and SPOC with deep expertise in scaling agile methodologies. I don't just implement frameworks—I embed cultural shifts that unlock team potential and accelerate delivery.
🏗️ Strategic Business Architecture
Bridge the gap between C-suite vision and ground-level execution through robust business analysis, stakeholder alignment, and outcome-focused frameworks that deliver measurable impact.
🚀 Enterprise Program Leadership
Lead complex, multi-stakeholder initiatives with precision and purpose. My programs don't just meet deadlines—they create lasting value and competitive advantage.
🔄 Change Management Mastery
Prosci ADKAR-certified change leader who guides organisations and people through transformation. I make change stick by addressing both the technical and human elements.
👥 Customer Experience Innovation
Design and implement CX strategies that transform customer relationships, drive engagement, and build brand loyalty through data-driven insights and user-centred design.
⚙️ Process Optimization & Technology
SAP Signavio expert who leverages enterprise tools to model, analyse, and continuously improve business processes. I turn operational complexity into competitive simplicity.
📊 Data-Driven Decision Making
Transform raw data into strategic intelligence through robust governance frameworks, advanced BI solutions, and enterprise-wide data literacy initiatives.

My Edge: I operate at the intersection of strategy and execution—equally comfortable presenting to the C-suite and rolling up my sleeves with delivery teams. This dual perspective ensures transformations that are both visionary and achievable.

Core Expertise: SAFe Implementation | Agile Coaching | Business Analysis | Process Design | Program Management | Change Enablement | CX Strategy | Data Governance | SAP Signavio

Speaking at
Panel Discussion
09:30
Panel discussion: Designing the intelligent enterprise with BPM at the core
Lara Husselbee
Peter Seweiha
Sneha Gadkari
Alan Skinner
Stefan Norrvall
Speaker Speakers
Lara Husselbee,
Peter Seweiha,
Sneha Gadkari,
Alan Skinner,
Stefan Norrvall,
Alan Skinner

Alan Skinner

Director, Lean Six Sigma Program
UTS Business School
Dr Alan Skinner has successfully straddled the academic and industry spheres for some time. Since the mid-1980s, Alan has been responsible for implementation of organisational excellence and improvement principles and practices in both public and private enterprises. 

During the early 1990's Alan was involved in DEC, COMPAQ, and HP in leadership roles to facilitate business excellence and improvement programs linked to strategy. Alan has chaired the Australian Business Excellence Framework Committee for the Australian Quality Council and has served as a senior evaluator for the Business Excellence Awards process.

He has been lecturing at the UTS Business School in an adjunct capacity for some 20 years delivering courses on Business Excellence and Lean Six Sigma. He is the Director of the Lean Six Sigma and Business Excellence Institute that delivers courses on Organisational Improvement (Lean Six Sigma methodology) through the Executive Programs of the UTS Business School. 

Alan has accumulated a wealth of knowledge about success factors for Lean Six Sigma through his practical experience leading, observing and guiding numerous improvement projects over decades. He has completed research investigating the intricate web of dynamics project facilitators and sponsors navigate during projects (PhD from UTS on LSS). His work reveals the distinctly social-political character of the process of improvement surfacing a deeper social reality that is more comprehensive and representative of improvement at the project level.

Specific findings generated over time advance understanding of the significance of the facilitator, team and sponsor roles and the realities of improvement activities. Implications for the role of leadership, training and support structures for facilitators and the engagement of team members during improvement have been incorporated into the LSS teaching and coaching at UTS creating an effective and unique curriculum. Consequently, UTS Lean Six Sigma graduates have consistently delivered significant measurable outcomes for their organisations.
Speaking at
Panel Discussion
09:30
Panel discussion: Designing the intelligent enterprise with BPM at the core
Lara Husselbee
Peter Seweiha
Sneha Gadkari
Alan Skinner
Stefan Norrvall
Speaker Speakers
Lara Husselbee,
Peter Seweiha,
Sneha Gadkari,
Alan Skinner,
Stefan Norrvall,
14:00
Applying Lean and Six Sigma to drive process excellence at scale
Alan Skinner
Speaker Speakers
Alan Skinner,
Stefan Norrvall

Stefan Norrvall

Principal Consultant and Founder
SynexiaGroup 
Stefan Norrvall is the Founder and Principal Consultant at Synexia, specialising in organisational coherence, process architecture, and structural design. With experience across infrastructure, financial services, and complex public-sector environments, he works with executive teams to diagnose why transformation initiatives stall and how to align decision rights, governance, and process design for sustainable performance. Stefan integrates systems thinking, Theory of Constraints, and enterprise architecture to help organisations distinguish between execution problems and structural constraints — ensuring improvement efforts deliver measurable, lasting impact.
Speaking at
Panel Discussion
09:30
Panel discussion: Designing the intelligent enterprise with BPM at the core
Lara Husselbee
Peter Seweiha
Sneha Gadkari
Alan Skinner
Stefan Norrvall
Speaker Speakers
Lara Husselbee,
Peter Seweiha,
Sneha Gadkari,
Alan Skinner,
Stefan Norrvall,
16:00
When process improvement fails: diagnosing structural vs execution problems
Stefan Norrvall
Speaker Speakers
Stefan Norrvall,
Clyde Livingston (1)

Clyde Livingston

Senior Manager, Business and Process Architect
Macquarie Group
Speaking at
10:50
Process excellence that performs: optimising operations and measuring impact
Clyde Livingston (1)
Speaker Speakers
Clyde Livingston ,
Ravi Ramachandran

Ravi Ramachandran

Principal - Operational Excellence Transformation
Telstra
I am a disciplined and highly motivated Transformation and Business Improvement leader with a proven track record of delivering measurable results that engages people, improves customer experience and increases shareholder value.

With over 15 years of experience in Operational Excellence, Business Process Management, Capability Transformation, Strategic Organisational Change, Customer Experience and People Management, my career mission is to guide companies in their transformation journey by helping them measure what matters, identifying and tackling major challenges and opportunities in a systematic way, and building inclusive high performing teams.

As a seasoned ASQ Black Belt who has worked with global companies across telecom, banking, insurance and education sectors, I excel at influencing C-level executives and senior leadership teams to drive positive business outcomes. In addition to my career achievements, I am also an accomplished public speaker and present regularly at Operational Excellence forums across Australia.
Speaking at
11:40
Revitalising a business using operational excellence as the base and pairing it with BPM, AI and other tools
Ravi Ramachandran
Speaker Speakers
Ravi Ramachandran,
Azat Baltaev Photo

Azat Baltaev

Continuous Improvement Specialist
TAFE NSW
Speaking at
12:10
Proving the ROI of process improvement by turning manual processes into measurable savings
Azat Baltaev Photo
Speaker Speakers
Azat Baltaev,
Jay Chiew

Jay Chiew

Business Improvement Coach
NSW Department of Customer Service
Jay Chiew is a visionary Business Improvement Leader and certified Lean Six Sigma Black Belt with over 25 years of experience driving end-to-end enterprise transformation. By seamlessly integrating advanced AI automation, robotics, and constraint management, he modernizes complex operations to unlock unprecedented efficiency and multi-million-dollar revenue growth. With a proven track record of accelerating project velocity and optimizing workflows for global giants like Commonwealth Bank, Samsung, and HSBC, Jay empowers organizations to focus on high-value activities that sustainably elevate their bottom line.
Speaking at
Fireside Chat
13:40
Fireside chat: Designing a way of working that actually delivers
Jay Chiew
Lara Husselbee
Speaker Speakers
Jay Chiew,
Lara Husselbee,
Roger Tregear

Roger Tregear

BPM consultant, educator, coach & process-based management evangelist
Speaking at
14:10
Making process improvement relevant before you try to make it excellent
Roger Tregear
Speaker Speakers
Roger Tregear,
08:50
Opening remarks from the Chair
Roger Tregear
Speaker Speakers
Roger Tregear,
09:30
Panel discussion: The psychology of change: driving adoption in a process-first world
Roger Tregear
James Kissell
Azra Amir
Meraphil Bucad
Speaker Speakers
Roger Tregear,
James Kissell ,
Azra Amir,
Meraphil Bucad,
Masterclass A: Turning process into performance: KPIs, ownership and continuous improvement that delivers
Roger Tregear
Speaker Speakers
Roger Tregear,
Meraphil Bucad

Meraphil Bucad

Business Optimisation Manager
QBE
Meraphil “Mikki” Bucad is a Business Optimisation Manager at QBE Insurance in Sydney, where she leads initiatives focused on process improvement, operational efficiency, and enterprise transformation across complex operational environments. With an MBA and certifications including PMP, SAFe Agilist, and Lean Six Sigma Green Belt, she specialises in translating strategy into practical improvements that simplify workflows, strengthen collaboration, and enable teams to deliver meaningful operational outcomes.

Meraphil has built her career across global financial services and market infrastructure organisations including HSBC, Deutsche Bank, and Omgeo (a Thomson Reuters company). Her work focuses on fostering clarity and quality in how organisations design and improve processes, advocating thoughtful implementation over rushed execution while maintaining a strong bias for getting things done.

She actively facilitates process improvement training and coaches process champions across the organisation, helping teams build the capability and confidence to lead improvement initiatives within their own areas. Through this work, she promotes collaborative, people-centred transformationbelieving that sustainable process improvement happens when the people closest to the work are actively involved in shaping better ways of working.

Outside of work, Meraphil enjoys staying active through running, F45 Training HIIT sessions, surfing, and outdoor activities. Most importantly, she embraces the daily adventure of being a mum, balancing professional leadership with family life and an active lifestyle.
Speaking at
15:30
The bottom line of better: simplifying workflows and building frontline ownership
Meraphil Bucad
Speaker Speakers
Meraphil Bucad,
09:30
Panel discussion: The psychology of change: driving adoption in a process-first world
Roger Tregear
James Kissell
Azra Amir
Meraphil Bucad
Speaker Speakers
Roger Tregear,
James Kissell ,
Azra Amir,
Meraphil Bucad,
Brent Robinson

Brent Robinson

Operational Excellence Advocate
Learning Teams
Brent Robinson has over 30 years of experience across the manufacturing, engineering, and construction sectors. His career has spanned diverse industries including automated baggage handling systems, robotics, and sustainable façade systems within the built environment.

Brent has worked across operations, sales, and product development roles in New Zealand, the United States, and Australia, collaborating with cross-functional teams to design and improve complex operational systems. He is a strong advocate for learning from the people who do the work, believing that frontline knowledge is essential to improving systems, strengthening safety, and enhancing organizational performance.

Over the past decade, Brent’s focus has centred on the convergence of quality, safety, and operational excellence. He believes that when organisations treat safety and quality as integrated system capabilities rather than compliance activities, they unlock better outcomes for workers, customers, and the business.

Brent is passionate about continuous improvement and the idea that systems are never finished — they can always be improved through curiosity, learning, and collaboration.
Speaking at
16:30
Mind the gap: bridging work-as-imagined and work-as-done
Brent Robinson
Speaker Speakers
Brent Robinson,
15:20
Fireside chat: Applying HOP to design controls that work in reality
David Schelbach
Brent Robinson
Speaker Speakers
David Schelbach,
Brent Robinson,
Masterclass B: Using AI to unlock operational excellence
Brent Robinson
Speaker Speakers
Brent Robinson,
Arslan Munir

Arslan Munir

Head of Agile - Lean Agile Centre of Excellence(LACE)
Nokia 
Speaking at
09:00
Architecting organisational intelligence: building organisations that learn, adapt & improve
Arslan Munir
Speaker Speakers
Arslan Munir ,
James Kissell

James Kissell

Global Director - Global Operations
Fujitsu
Speaking at
09:30
Panel discussion: The psychology of change: driving adoption in a process-first world
Roger Tregear
James Kissell
Azra Amir
Meraphil Bucad
Speaker Speakers
Roger Tregear,
James Kissell ,
Azra Amir,
Meraphil Bucad,
Azra Amir

Azra Amir

Head of Process Excellence, Asia Pacific
Aon

Azra is an APAC transformation executive with 15+ years of experience driving operational excellence across global insurance and broking environments. She is currently Head of Process Excellence for APAC at Aon where she works to embed process excellence and shared operations transformation across the region. Having worked in both underwriting and broking, she is passionate about continuous improvement and empowering teams to operate with a growth mindset.

Speaking at
09:30
Panel discussion: The psychology of change: driving adoption in a process-first world
Roger Tregear
James Kissell
Azra Amir
Meraphil Bucad
Speaker Speakers
Roger Tregear,
James Kissell ,
Azra Amir,
Meraphil Bucad,
Julia Checchia

Julia Checchia

Lecturer, AGSM
UNSW Business School 

Julia Checchia is a project, program and PMO leader with deep experience in enterprise transformation, portfolio governance and technology delivery. She has held senior roles across organisations, including UNSW, NRFC, Rest Super, Defence, ServiceNow, Hitachi and IBM. Her work includes Defence programs, recovering transformation portfolios, and establishing a PMO across Australia and New Zealand, supporting more than 200 enterprise clients. Julia also lectures in project management at AGSM, UNSW Business School, combining practical leadership with academic insight.

Speaking at
11:00
From boardroom ambition to operational reality: making strategy deliver through process excellence
Julia Checchia
Speaker Speakers
Julia Checchia,
Tom Gao

Tom Gao

Chief Technology and Digital Services Officer
City of Sydney

Tom is a seasoned digital and technology leader with deep experience across digital platforms and the Microsoft ecosystem, spanning both line management and large scale transformation programs. He has led high performing teams in startup and enterprise environments, delivering complex, IT enabled change while building strong trust with executives, councils, and frontline stakeholders.

In 2025, Tom was ranked among the Top 10 CIOs in Australia and recognised nationally as CIO of the Year by IDG, as well as CIO of Local Government of the Year, reflecting his impact at both strategic and operational levels.

Speaking at
Fireside Chat
11:30
Fireside chat: The AI-human symphony: orchestrating AI-human workflows for the adaptive enterprise
Tom Gao
Lenka Bednarikova
Speaker Speakers
Tom Gao,
Lenka Bednarikova,
Lenka Bednarikova

Lenka Bednarikova

Head of AI & Advanced Analytics
Australian Retirement Trust
Lenka leads teams who build intelligent systems that create net positive business impact.

With over a decade of experience in digital transformation, IoT, data & AI, and Agile delivery, Lenka blends systems thinking with a collaborative style when creating strategies and delivering on them.

Her background spans across public and private sector, from finance and manufacturing to public safety.

She has a deep experience in technology and strategy consulting (Telstra Purple, McKinsey) as well as in-house delivery (Australian Retirement Trust, CBA, AMP, Bankwest, Microsoft, Nokia Music).

Lenka is a co-founder of www.Orli.Tech, a tech for good services company with a social return mission.  
Speaking at
Fireside Chat
11:30
Fireside chat: The AI-human symphony: orchestrating AI-human workflows for the adaptive enterprise
Tom Gao
Lenka Bednarikova
Speaker Speakers
Tom Gao,
Lenka Bednarikova,
Sandeep Johal

Sandeep Johal

Managing Director & Principal Consultant
Nano Business Technology 
Sandeep Johal is the Managing Director of Nano Business Technology, a digital transformation advisory focused on AI‑driven process improvement and operating model design. Sandeep works with CIOs, COOs and delivery leaders to untangle complex processes, de‑risk technology decisions, and shift organisations from automation initiatives to sustainable capability.

Sandeep’s work spans process mining, governance, automation and AI, with a growing focus on AI agent management and outcome‑led transformation. Known for challenging traditional BPM thinking, he helps organisations redesign how work is executed, governed and owned as AI becomes a first‑class operator in the workforce. 
Speaking at
12:00
AI-driven process improvement: combining process mining, automation and AI for real results
Sandeep Johal
Speaker Speakers
Sandeep Johal,
David Hall

David Hall

Delivery Manager
Strata Community Insurance
As a senior leader with 25+ years’ experience across program delivery, project leadership, change management, communications, and operations, I specialise in guiding organisations through complex risk, regulatory, and compliance landscapes. With a Master Black Belt in Lean Six Sigma, I’m deeply passionate about business transformation—designing and optimising processes, elevating customer experience, strengthening governance, and delivering measurable commercial outcomes.

Across my career, I founded and scaled a credit scoring company, led large-scale change and transformation programs, uplifted operational performance, and built strategic partnerships that accelerate organisational capability and growth. I bring a pragmatic, people-centric approach to solving complex problems and driving sustainable improvement.
Speaking at
13:30
Precision and pace: combining Lean & Six Sigma for faster, smarter process improvement
David Hall
Speaker Speakers
David Hall,
David Schelbach

David Schelbach

Chief Sustainability Officer
IXOM
David’s remit encompasses IXOM’s corporate Safety, Health , Quality, Environmental and Sustainability strategy, policy and governance, and he has held this role since 2014.

David has over 20 years’ experience in large-scale manufacturing, technology management and process safety, having held regional and global sustainability and SH&E roles in Australia, Canada and the USA.

David holds a Bachelor of Chemical Engineering from the University of Queensland, a Diploma in Work Health and Safety from Melbourne Polytechnic and is a member of the Australian Institute of Health and Safety.
Speaking at
15:20
Fireside chat: Applying HOP to design controls that work in reality
David Schelbach
Brent Robinson
Speaker Speakers
David Schelbach,
Brent Robinson,
Marcus Batten

Marcus Batten

Project & Program Manager, Change Manager, Continuous Process Improvement, Business Development
Fantastic Outcomes 
 

A seasoned executive with experience driving technology and business transformation across industry, government, and defence. Recognized for delivering measurable growth and operational excellence, I specialize in stakeholder engagement, business development, change management, program management, project management, quality management, accelerating continuous improvement, and leading complex initiatives in multi-market environments spanning Australia, the Middle East, USA, Europe, and Asia.

Speaking at
16:00
An executive perspective on process excellence – how to turn strategy into seamless execution
Marcus Batten
Speaker Speakers
Marcus Batten,