Process to Practice Summit 2026

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Alan Skinner

Director, Lean Six Sigma Program
UTS Business School

Arslan Munir

Head of Agile - Lean Agile Centre of Excellence(LACE)
Nokia

Azat Baltaev

Continuous Improvement Specialist

Azra Amir

Head of Process Excellence, Asia Pacific
Aon

Brent Robinson

Operational Excellence Advocate
Learning Teams

Clyde Livingston

Senior Manager, Business and Process Architect
Macquarie Group

David Schelbach

Chief Sustainability Officer
IXOM

Dr Tom Gao

Chief Information Officer
City of Sydney

James Kissell

Global Director - Global Operations
Fujitsu

Jay Chiew

Business Improvement Coach
NSW Department of Customer Service

Julia Checchia

Lecturer | Board Member
AGSM @ UNSW Business School | PMI Sydney Australia

Lara Husselbee

Founder & Principal Consultant
Lara Husselbee Pty Ltd

Lenka Bednarikova

Head of AI & Advanced Analytics
Australian Retirement Trust

Lennart Borst

Workflow & Process Transformation Lead
MUFG Pension & Market Services

Marcus Batten

Project & Program Manager, Change Manager, Continuous Process Improvement, Business Development
Fantastic Outcomes

Natasha Sharma

Senior Business Analyst and Continuous Improvement & Innovation Specialist

Peter Seweiha

Senior Consultant Diagnostics & Solutions
NAB

Ravi Ramachandran

Principal - Operational Excellence Transformation
Telstra

Roger Tregear

BPM consultant, educator, coach & process-based management evangelist

Sandeep Johal

Managing Director & Principal Consultant
Nano Business Technology

Sanjeev Gupta

Chief Information and Transformation Officer
HBF Health

Sneha Gadkari

Business Transformation Leader
Transport for NSW

Stefan Norrvall

Principal Consultant and Founder
Synexia

Lara Husselbee

Founder & Principal Consultant
Lara Husselbee Pty Ltd

Lara is a designer, leader, strategist and facilitator dedicated to helping clients of all sizes and sectors tackle complex challenges and create meaningful, lasting change.

With over 15 years of global experience, she’s learned the best outcomes come from bringing people together across silos, disciplines, and perspectives to co-design solutions that truly work. Whether mapping journeys, shaping strategy, coaching teams or leading workshops, her focus is on building clarity, alignment and momentum so people can do their best work.

Speaking at

08:50

Opening remarks from the Chair

Speaker Speakers

Lara Husselbee,

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Panel Discussion

10:50

Panel discussion: Designing the intelligent enterprise with BPM at the core

Speaker Speakers

Lara Husselbee,

Peter Seweiha,

Sneha Gadkari,

Alan Skinner,

Stefan Norrvall,

Lennart Borst,

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Fireside Chat

13:40

Fireside chat: Designing a way of working that actually delivers

Speaker Speakers

Jay Chiew,

Lara Husselbee,

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Sanjeev Gupta

Chief Information and Transformation Officer
HBF Health

Sanjeev Gupta joined HBF in February 2022 and has more than 30 years’ experience leading large and diverse teams at organisations including HCF, Greenstone Financial Services, Cover-More Group, Wesfarmers General Insurance and Fuji Xerox Australia.

He has delivered several significant and complex digital transformation programs and is passionate about leveraging data, analytics and technology to achieve business strategy. At HBF, he has lead the transformation program and oversees the organisation’s technology risk, delivery, infrastructure and operations, solutions, and cloud engineering. Sanjeev is a member of the advisory board for the Business Information Management program at the University of South Australia’s School of Computer and Information Science.

Speaking at

09:00

HBF's journey to transformation: value-driven, process-led, and data-based

Speaker Speakers

Sanjeev Gupta,

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Ravi Ramachandran

Principal - Operational Excellence Transformation
Telstra

I am a disciplined and highly motivated Transformation and Business Improvement leader with a proven track record of delivering measurable results that engages people, improves customer experience and increases shareholder value.

With over 15 years of experience in Operational Excellence, Business Process Management, Capability Transformation, Strategic Organisational Change, Customer Experience and People Management, my career mission is to guide companies in their transformation journey by helping them measure what matters, identifying and tackling major challenges and opportunities in a systematic way, and building inclusive high performing teams.

As a seasoned ASQ Black Belt who has worked with global companies across telecom, banking, insurance and education sectors, I excel at influencing C-level executives and senior leadership teams to drive positive business outcomes. In addition to my career achievements, I am also an accomplished public speaker and present regularly at Operational Excellence forums across Australia.

Speaking at

09:30

Revitalising business performance through operational excellence, BPM and AI

Speaker Speakers

Ravi Ramachandran,

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Peter Seweiha

Senior Consultant Diagnostics & Solutions
NAB

With over 15 years of experience in Operational Excellence and Business Transformation, a certified Lean Six Sigma Black Belt and a process mining analyst, with a passion for process improvement, automation, and innovation.

My expertise lies in bringing clarity to executives and senior stakeholders, building alignment across multiple business units, and establishing trust while creating a team environment that fosters sharing and creativity. I utilise a data-driven approach to decision-making, employing both performance data and process mining techniques to identify opportunities, design solutions, and measure outcomes.

Speaking at

Panel Discussion

10:50

Panel discussion: Designing the intelligent enterprise with BPM at the core

Speaker Speakers

Lara Husselbee,

Peter Seweiha,

Sneha Gadkari,

Alan Skinner,

Stefan Norrvall,

Lennart Borst,

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Sneha Gadkari

Business Transformation Leader
Transport for NSW

Turning Strategic Vision into Measurable Results
I transform organisational complexity into streamlined success. As a Business & Process Transformation Leader, I specialise in guiding enterprises through large-scale change while building sustainable, agile foundations that drive long-term growth.

What I Deliver:
🎯 Agile Transformation Excellence
Certified SAFe Professional, SMC, and SPOC with deep expertise in scaling agile methodologies. I don't just implement frameworks—I embed cultural shifts that unlock team potential and accelerate delivery.
🏗️ Strategic Business Architecture
Bridge the gap between C-suite vision and ground-level execution through robust business analysis, stakeholder alignment, and outcome-focused frameworks that deliver measurable impact.
🚀 Enterprise Program Leadership
Lead complex, multi-stakeholder initiatives with precision and purpose. My programs don't just meet deadlines—they create lasting value and competitive advantage.
🔄 Change Management Mastery
Prosci ADKAR-certified change leader who guides organisations and people through transformation. I make change stick by addressing both the technical and human elements.
👥 Customer Experience Innovation
Design and implement CX strategies that transform customer relationships, drive engagement, and build brand loyalty through data-driven insights and user-centred design.
⚙️ Process Optimization & Technology
SAP Signavio expert who leverages enterprise tools to model, analyse, and continuously improve business processes. I turn operational complexity into competitive simplicity.
📊 Data-Driven Decision Making
Transform raw data into strategic intelligence through robust governance frameworks, advanced BI solutions, and enterprise-wide data literacy initiatives.

My Edge: I operate at the intersection of strategy and execution—equally comfortable presenting to the C-suite and rolling up my sleeves with delivery teams. This dual perspective ensures transformations that are both visionary and achievable.

Core Expertise: SAFe Implementation | Agile Coaching | Business Analysis | Process Design | Program Management | Change Enablement | CX Strategy | Data Governance | SAP Signavio

Speaking at

Panel Discussion

10:50

Panel discussion: Designing the intelligent enterprise with BPM at the core

Speaker Speakers

Lara Husselbee,

Peter Seweiha,

Sneha Gadkari,

Alan Skinner,

Stefan Norrvall,

Lennart Borst,

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15:30

Designing processes that deliver improved internal efficiency & better customer outcomes

Speaker Speakers

Sneha Gadkari,

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Alan Skinner

Director, Lean Six Sigma Program
UTS Business School

Dr Alan Skinner has successfully straddled the academic and industry spheres for some time. Since the mid-1980s, Alan has been responsible for implementation of organisational excellence and improvement principles and practices in both public and private enterprises.

During the early 1990's Alan was involved in DEC, COMPAQ, and HP in leadership roles to facilitate business excellence and improvement programs linked to strategy. Alan has chaired the Australian Business Excellence Framework Committee for the Australian Quality Council and has served as a senior evaluator for the Business Excellence Awards process.

He has been lecturing at the UTS Business School in an adjunct capacity for some 20 years delivering courses on Business Excellence and Lean Six Sigma. He is the Director of the Lean Six Sigma and Business Excellence Institute that delivers courses on Organisational Improvement (Lean Six Sigma methodology) through the Executive Programs of the UTS Business School.

Alan has accumulated a wealth of knowledge about success factors for Lean Six Sigma through his practical experience leading, observing and guiding numerous improvement projects over decades. He has completed research investigating the intricate web of dynamics project facilitators and sponsors navigate during projects (PhD from UTS on LSS). His work reveals the distinctly social-political character of the process of improvement surfacing a deeper social reality that is more comprehensive and representative of improvement at the project level.

Specific findings generated over time advance understanding of the significance of the facilitator, team and sponsor roles and the realities of improvement activities. Implications for the role of leadership, training and support structures for facilitators and the engagement of team members during improvement have been incorporated into the LSS teaching and coaching at UTS creating an effective and unique curriculum. Consequently, UTS Lean Six Sigma graduates have consistently delivered significant measurable outcomes for their organisations.

Speaking at

Panel Discussion

10:50

Panel discussion: Designing the intelligent enterprise with BPM at the core

Speaker Speakers

Lara Husselbee,

Peter Seweiha,

Sneha Gadkari,

Alan Skinner,

Stefan Norrvall,

Lennart Borst,

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14:00

Applying Lean and Six Sigma to drive process excellence at scale

Speaker Speakers

Alan Skinner,

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Stefan Norrvall

Principal Consultant and Founder
Synexia

Stefan Norrvall is the Founder and Principal Consultant at Synexia, specialising in organisational coherence, process architecture, and structural design. With experience across infrastructure, financial services, and complex public-sector environments, he works with executive teams to diagnose why transformation initiatives stall and how to align decision rights, governance, and process design for sustainable performance. Stefan integrates systems thinking, Theory of Constraints, and enterprise architecture to help organisations distinguish between execution problems and structural constraints — ensuring improvement efforts deliver measurable, lasting impact.

Speaking at

Panel Discussion

10:50

Panel discussion: Designing the intelligent enterprise with BPM at the core

Speaker Speakers

Lara Husselbee,

Peter Seweiha,

Sneha Gadkari,

Alan Skinner,

Stefan Norrvall,

Lennart Borst,

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16:00

When process improvement fails: diagnosing structural vs execution problems

Speaker Speakers

Stefan Norrvall,

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Lennart Borst

Workflow & Process Transformation Lead
MUFG Pension & Market Services

Lennart Borst is a Business Improvement & Change Leader, currently serving as the Workflow & Process Transformation Lead at MUFG Pension & Market Services. He specialises in redesigning service models, implementing operational changes, and transforming customer experiences across various sectors including wealth management. Lennart has experience leading transformation initiatives in sectors such as telecom, construction, insurance, and wealth management.

Speaking at

Panel Discussion

10:50

Panel discussion: Designing the intelligent enterprise with BPM at the core

Speaker Speakers

Lara Husselbee,

Peter Seweiha,

Sneha Gadkari,

Alan Skinner,

Stefan Norrvall,

Lennart Borst,

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Clyde Livingston

Senior Manager, Business and Process Architect
Macquarie Group

Clyde has gained practical hands-on experience in the Business Process Management (BPM) arena. Working from the ground up implementing BPM tools, Process Architecture, BPMN Modelling training, through to running enterprise-wide process maturity assessments. Ensuring Strategy translates into all aspects of Business Architecture of People, Process, Technology and Data. From the UK, Ireland, Canada, and Australia, across the telecommunication industry, tertiary education, and most recently financial services.

Clyde loves working with people to see how process be the glue that can align, expands the thinking, changes behaviours of how teams and businesses work better day-to-day, to enable effective transformation and continuously improve their customer and business experiences.

Speaking at

11:40

Process excellence that performs: optimising operations and measuring impact

Speaker Speakers

Clyde Livingston ,

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Azat Baltaev

Continuous Improvement Specialist

I'm a results-driven Business Process Analyst and Prosci®-certified change practitioner who brings the same resilience and collaborative mindset to organisational transformation as I do to marathon running.

At Australian Red Cross, I've led end-to-end process definition initiatives, facilitating workshops with executive stakeholders to standardise crucial contract management processes. My approach combines analytical precision with genuine care for people, ensuring processes not only look good on paper but deliver measurable improvements.

As a volunteer in emergency services at Australian Red Cross and a tutor for adult migrants at TAFE, my mission is to help people and organisations achieve their best. Currently studying Business Analysis at TAFE NSW, I'm a lifelong learner who believes in continuous improvement as the best strategy to stay competitive.

Speaking at

12:10

Proving the ROI of process improvement by turning manual processes into measurable savings

Speaker Speakers

Azat Baltaev,

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Jay Chiew

Business Improvement Coach
NSW Department of Customer Service

Jay Chiew is a visionary Business Improvement Leader and certified Lean Six Sigma Black Belt with over 25 years of experience driving end-to-end enterprise transformation. By seamlessly integrating advanced AI automation, robotics, and constraint management, he modernizes complex operations to unlock unprecedented efficiency and multi-million-dollar revenue growth. With a proven track record of accelerating project velocity and optimizing workflows for global giants like Commonwealth Bank, Samsung, and HSBC, Jay empowers organizations to focus on high-value activities that sustainably elevate their bottom line.

Speaking at

Fireside Chat

13:40

Fireside chat: Designing a way of working that actually delivers

Speaker Speakers

Jay Chiew,

Lara Husselbee,

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Roger Tregear

BPM consultant, educator, coach & process-based management evangelist

Roger Tregear is Principal Advisor at TregearBPM with 30 years of BPM education and consulting assignments in Australia (where he lives) and 15 other countries including Bahrain, Belgium, India, Jordan, Namibia, Nigeria, Netherlands, Saudi Arabia, South Africa, South Korea, Switzerland, New Zealand, United Arab Emirates, UK, and USA.

Roger was a long-time columnist at BPTrends and the Business Rules Journal. He has authored or co-authored several books: Practical Process (2013), Establishing the Office of Business Process Management (2011), chapter Business Process Standardization in The International Handbook on BPM (2010, 2015), Questioning BPM? (2016), Reimagining Management (2017), Process Precepts (2017), and Process Provocations (2020). Roger’s latest book, Elements, was published in 2024.
Roger’s video series, Process Insights, is on his YouTube channel. His latest video series, A Process Minute: 60 Seconds of Insight — A Lifetime of Impact, is published weekly on LinkedIn.

A regular presenter and educator at global BPM conferences and courses over many years, Roger scores well and receives positive feedback. >>Very good presentation and take-home messages! >>Always excellent and full of practical easy to understand advice. >> Great workshop from an expert.

Further access to all Roger’s published material is at https://tregearbpm.com/. Contact Roger via roger@tregearbpm.com or on +61 (0)419 220 280

Speaking at

14:10

Making process improvement relevant before you try to make it excellent

Speaker Speakers

Roger Tregear,

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09:30

Panel discussion: The psychology of change: driving adoption in a process-first world

Speaker Speakers

Roger Tregear,

James Kissell ,

Azra Amir,

Julia Checchia,

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Masterclass A: Turning process into performance: KPIs, ownership and continuous improvement that delivers

Speaker Speakers

Roger Tregear,

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Brent Robinson

Operational Excellence Advocate
Learning Teams

Brent Robinson has over 30 years of experience across the manufacturing, engineering, and construction sectors. His career has spanned diverse industries including automated baggage handling systems, robotics, and sustainable façade systems within the built environment.

Brent has worked across operations, sales, and product development roles in New Zealand, the United States, and Australia, collaborating with cross-functional teams to design and improve complex operational systems. He is a strong advocate for learning from the people who do the work, believing that frontline knowledge is essential to improving systems, strengthening safety, and enhancing organizational performance.

Over the past decade, Brent’s focus has centred on the convergence of quality, safety, and operational excellence. He believes that when organisations treat safety and quality as integrated system capabilities rather than compliance activities, they unlock better outcomes for workers, customers, and the business.

Brent is passionate about continuous improvement and the idea that systems are never finished — they can always be improved through curiosity, learning, and collaboration.

Speaking at

16:30

Mind the gap: bridging work-as-imagined and work-as-done

Speaker Speakers

Brent Robinson,

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15:20

Fireside chat: Applying HOP to design controls that work in reality

Speaker Speakers

David Schelbach,

Brent Robinson,

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Masterclass B: Using AI to unlock operational excellence

Speaker Speakers

Brent Robinson,

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Natasha Sharma

Senior Business Analyst and Continuous Improvement & Innovation Specialist

Natasha Sharma has a background in business analysis, continuous improvement, process automation, and governance within financial services, with a strong focus on technology-enabled solutions.

She specialises in breaking down complex problems into practical, structured solutions that enhance operational efficiency and customer outcomes. Her work focuses on bridging the gap between business and digital, with an emphasis on usability, streamlined processes, and effective end-to-end implementation of change.

Alongside her professional work, Natasha has a strong interest in health and nutrition, supporting busy professionals in building sustainable routines through structured meal planning and training approaches that work around their professional lives.

As Chair of this conference, she brings a balanced perspective across process optimization, digital capability, and real-world application, facilitating discussions on industry practices, technology, and evolving career pathways.

Speaking at

08:50

Opening remarks from the Chair

Speaker Speakers

Natasha Sharma,

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Arslan Munir

Head of Agile - Lean Agile Centre of Excellence(LACE)
Nokia

With over five years at Nokia as Head of Agile, expertise centres on spearheading organizational transformation through Agile coaching and leadership. Partnering with teams across a broad technology portfolio, the focus remains on enabling digital transformation and fostering a culture of innovation. Contributions include guiding change initiatives that align with strategic goals and delivering impactful outcomes.

Previous experience as an Agile Coach at Huawei further solidified capabilities in scaling Agile practices and leading enterprise-level projects across diverse geographies. Known for empowering teams and driving operational excellence, the mission lies in navigating complex challenges to facilitate measurable progress.

Speaking at

09:00

Architecting organisational intelligence: building organisations that learn, adapt & improve

Speaker Speakers

Arslan Munir ,

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James Kissell

Global Director - Global Operations
Fujitsu

Global marketing transformation and operating model leader in Fujitsu’s Global Marketing Centre of Excellence, responsible for change execution across a 100-person in-house organisation spanning six regions. Known for building scalable governance, agile ways of working and integrated delivery across international and Japanese teams to improve prioritisation and speed-to-market. Designed and scaled Agile Marketing at Fujitsu, training 220 leaders and teams; the approach has been published in business journals and adopted in MBA curricula. Brings 25+ years’ transformation experience, including major Y2K programmes for the UK Inland Revenue, British Airways and the world’s largest funeral directors. A global keynote speaker and Campaign Agency of the Year Awards judge (Global and Asia Pacific).

Speaking at

09:30

Panel discussion: The psychology of change: driving adoption in a process-first world

Speaker Speakers

Roger Tregear,

James Kissell ,

Azra Amir,

Julia Checchia,

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Azra Amir

Head of Process Excellence, Asia Pacific
Aon

Azra is an APAC transformation executive with 15+ years of experience driving operational excellence across global insurance and broking environments. She is currently Head of Process Excellence for APAC at Aon where she works to embed process excellence and shared operations transformation across the region. Having worked in both underwriting and broking, she is passionate about continuous improvement and empowering teams to operate with a growth mindset.

Speaking at

09:30

Panel discussion: The psychology of change: driving adoption in a process-first world

Speaker Speakers

Roger Tregear,

James Kissell ,

Azra Amir,

Julia Checchia,

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Julia Checchia

Lecturer | Board Member
AGSM @ UNSW Business School | PMI Sydney Australia

Julia Checchia is a project, program and PMO leader with deep experience in enterprise transformation, portfolio governance and technology delivery. She has held senior roles across organisations, including UNSW, NRFC, Rest Super, Defence, ServiceNow, Hitachi and IBM. Her work includes Defence programs, recovering transformation portfolios, and establishing a PMO across Australia and New Zealand, supporting more than 200 enterprise clients. Julia also lectures in project management at AGSM, UNSW Business School, combining practical leadership with academic insight.

Speaking at

09:30

Panel discussion: The psychology of change: driving adoption in a process-first world

Speaker Speakers

Roger Tregear,

James Kissell ,

Azra Amir,

Julia Checchia,

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11:00

From boardroom ambition to operational reality: making strategy deliver through process excellence

Speaker Speakers

Julia Checchia,

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Dr Tom Gao

Chief Information Officer
City of Sydney

Tom is a seasoned digital and technology leader with deep experience across digital platforms and the Microsoft ecosystem, spanning both line management and large scale transformation programs. He has led high performing teams in startup and enterprise environments, delivering complex, IT enabled change while building strong trust with executives, councils, and frontline stakeholders.

In 2025, Tom was ranked among the Top 10 CIOs in Australia and recognised nationally as CIO of the Year by IDG, as well as CIO of Local Government of the Year, reflecting his impact at both strategic and operational levels.

Speaking at

Fireside Chat

11:30

Fireside chat: The AI-human symphony: orchestrating AI-human workflows for the adaptive enterprise

Speaker Speakers

Dr Tom Gao,

Lenka Bednarikova,

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Lenka Bednarikova

Head of AI & Advanced Analytics
Australian Retirement Trust

Lenka leads teams who build intelligent systems that create net positive business impact.

With over a decade of experience in digital transformation, IoT, data & AI, and Agile delivery, Lenka blends systems thinking with a collaborative style when creating strategies and delivering on them.

Her background spans across public and private sector, from finance and manufacturing to public safety.

She has a deep experience in technology and strategy consulting (Telstra Purple, McKinsey) as well as in-house delivery (Australian Retirement Trust, CBA, AMP, Bankwest, Microsoft, Nokia Music).

Lenka is a co-founder of www.Orli.Tech, a tech for good services company with a social return mission.

Speaking at

Fireside Chat

11:30

Fireside chat: The AI-human symphony: orchestrating AI-human workflows for the adaptive enterprise

Speaker Speakers

Dr Tom Gao,

Lenka Bednarikova,

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Sandeep Johal

Managing Director & Principal Consultant
Nano Business Technology

Sandeep Johal is the Managing Director of Nano Business Technology, a digital transformation advisory focused on AI‑driven process improvement and operating model design. Sandeep works with CIOs, COOs and delivery leaders to untangle complex processes, de‑risk technology decisions, and shift organisations from automation initiatives to sustainable capability.

Sandeep’s work spans process mining, governance, automation and AI, with a growing focus on AI agent management and outcome‑led transformation. Known for challenging traditional BPM thinking, he helps organisations redesign how work is executed, governed and owned as AI becomes a first‑class operator in the workforce.

Speaking at

12:00

AI-driven process improvement: combining process mining, automation and AI for real results

Speaker Speakers

Sandeep Johal,

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David Schelbach

Chief Sustainability Officer
IXOM

David’s remit encompasses IXOM’s corporate Safety, Health , Quality, Environmental and Sustainability strategy, policy and governance, and he has held this role since 2014.

David has over 20 years’ experience in large-scale manufacturing, technology management and process safety, having held regional and global sustainability and SH&E roles in Australia, Canada and the USA.

David holds a Bachelor of Chemical Engineering from the University of Queensland, a Diploma in Work Health and Safety from Melbourne Polytechnic and is a member of the Australian Institute of Health and Safety.

Speaking at

15:20

Fireside chat: Applying HOP to design controls that work in reality

Speaker Speakers

David Schelbach,

Brent Robinson,

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Marcus Batten

Project & Program Manager, Change Manager, Continuous Process Improvement, Business Development
Fantastic Outcomes

A seasoned executive with experience driving technology and business transformation across industry, government, and defence. Recognized for delivering measurable growth and operational excellence, I specialize in stakeholder engagement, business development, change management, program management, project management, quality management, accelerating continuous improvement, and leading complex initiatives in multi-market environments spanning Australia, the Middle East, USA, Europe, and Asia.

Speaking at

16:00

An executive perspective on process excellence – how to turn strategy into seamless execution

Speaker Speakers

Marcus Batten,

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Quest has an established history of providing reliable, high quality conferences. Process to Practice Summit 2026 is an opportunity for our thousands of past delegates and new attendees to come together in one place to Meet. Learn. Grow.

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