Advisory Board
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Alan Skinner
UTS Business School
Arslan Munir
Nokia
Azat Baltaev
TAFE NSW
Azra Amir
Aon
Brent Robinson
Learning Teams
Clyde Livingston
Macquarie Group
David Hall
Strata Community Insurance
David Schelbach
IXOM
James Kissell
Fujitsu
Jay Chiew
NSW Department of Customer Service
Julia Checchia
UNSW Business School
Lara Husselbee
Lara Husselbee Pty Ltd
Lenka Bednarikova
Australian Retirement Trust
Marcus Batten
Fantastic Outcomes
Meraphil Bucad
QBE
Peter Seweiha
NAB
Ravi Ramachandran
Telstra
Roger Tregear
Sandeep Johal
Nano Business Technology
Sanjeev Gupta
HBF Health
Sneha Gadkari
Transport for NSW
Stefan Norrvall
SynexiaGroup
Tom Gao
City of Sydney
Lara Husselbee
Founder & Principal ConsultantLara Husselbee Pty Ltd
Speaking at
Panel discussion: Designing the intelligent enterprise with BPM at the core
Fireside chat: Designing a way of working that actually delivers
Sanjeev Gupta
Chief Information and Transformation OfficerHBF Health
He has delivered several significant and complex digital transformation programs and is passionate about leveraging data, analytics and technology to achieve business strategy. At HBF, he has lead the transformation program and oversees the organisation’s technology risk, delivery, infrastructure and operations, solutions, and cloud engineering. Sanjeev is a member of the advisory board for the Business Information Management program at the University of South Australia’s School of Computer and Information Science.
Speaking at
HBF's journey to transformation: value-driven, process-led, and data-based
Peter Seweiha
Senior Consultant Diagnostics & SolutionsNAB
My expertise lies in bringing clarity to executives and senior stakeholders, building alignment across multiple business units, and establishing trust while creating a team environment that fosters sharing and creativity. I utilise a data-driven approach to decision-making, employing both performance data and process mining techniques to identify opportunities, design solutions, and measure outcomes.
Speaking at
Panel discussion: Designing the intelligent enterprise with BPM at the core
Sneha Gadkari
Business Transformation LeaderTransport for NSW
Turning Strategic Vision into Measurable Results
I transform organisational complexity into streamlined success. As a Business & Process Transformation Leader, I specialise in guiding enterprises through large-scale change while building sustainable, agile foundations that drive long-term growth.
What I Deliver:
🎯 Agile Transformation Excellence
Certified SAFe Professional, SMC, and SPOC with deep expertise in scaling agile methodologies. I don't just implement frameworks—I embed cultural shifts that unlock team potential and accelerate delivery.
🏗️ Strategic Business Architecture
Bridge the gap between C-suite vision and ground-level execution through robust business analysis, stakeholder alignment, and outcome-focused frameworks that deliver measurable impact.
🚀 Enterprise Program Leadership
Lead complex, multi-stakeholder initiatives with precision and purpose. My programs don't just meet deadlines—they create lasting value and competitive advantage.
🔄 Change Management Mastery
Prosci ADKAR-certified change leader who guides organisations and people through transformation. I make change stick by addressing both the technical and human elements.
👥 Customer Experience Innovation
Design and implement CX strategies that transform customer relationships, drive engagement, and build brand loyalty through data-driven insights and user-centred design.
⚙️ Process Optimization & Technology
SAP Signavio expert who leverages enterprise tools to model, analyse, and continuously improve business processes. I turn operational complexity into competitive simplicity.
📊 Data-Driven Decision Making
Transform raw data into strategic intelligence through robust governance frameworks, advanced BI solutions, and enterprise-wide data literacy initiatives.
My Edge: I operate at the intersection of strategy and execution—equally comfortable presenting to the C-suite and rolling up my sleeves with delivery teams. This dual perspective ensures transformations that are both visionary and achievable.
Core Expertise: SAFe Implementation | Agile Coaching | Business Analysis | Process Design | Program Management | Change Enablement | CX Strategy | Data Governance | SAP Signavio
Speaking at
Panel discussion: Designing the intelligent enterprise with BPM at the core
Alan Skinner
Director, Lean Six Sigma ProgramUTS Business School
During the early 1990's Alan was involved in DEC, COMPAQ, and HP in leadership roles to facilitate business excellence and improvement programs linked to strategy. Alan has chaired the Australian Business Excellence Framework Committee for the Australian Quality Council and has served as a senior evaluator for the Business Excellence Awards process.
He has been lecturing at the UTS Business School in an adjunct capacity for some 20 years delivering courses on Business Excellence and Lean Six Sigma. He is the Director of the Lean Six Sigma and Business Excellence Institute that delivers courses on Organisational Improvement (Lean Six Sigma methodology) through the Executive Programs of the UTS Business School.
Alan has accumulated a wealth of knowledge about success factors for Lean Six Sigma through his practical experience leading, observing and guiding numerous improvement projects over decades. He has completed research investigating the intricate web of dynamics project facilitators and sponsors navigate during projects (PhD from UTS on LSS). His work reveals the distinctly social-political character of the process of improvement surfacing a deeper social reality that is more comprehensive and representative of improvement at the project level.
Specific findings generated over time advance understanding of the significance of the facilitator, team and sponsor roles and the realities of improvement activities. Implications for the role of leadership, training and support structures for facilitators and the engagement of team members during improvement have been incorporated into the LSS teaching and coaching at UTS creating an effective and unique curriculum. Consequently, UTS Lean Six Sigma graduates have consistently delivered significant measurable outcomes for their organisations.
Speaking at
Panel discussion: Designing the intelligent enterprise with BPM at the core
Applying Lean and Six Sigma to drive process excellence at scale
Stefan Norrvall
Principal Consultant and FounderSynexiaGroup
Speaking at
Panel discussion: Designing the intelligent enterprise with BPM at the core
When process improvement fails: diagnosing structural vs execution problems
Clyde Livingston
Senior Manager, Business and Process ArchitectMacquarie Group
Speaking at
Process excellence that performs: optimising operations and measuring impact
Ravi Ramachandran
Principal - Operational Excellence TransformationTelstra
With over 15 years of experience in Operational Excellence, Business Process Management, Capability Transformation, Strategic Organisational Change, Customer Experience and People Management, my career mission is to guide companies in their transformation journey by helping them measure what matters, identifying and tackling major challenges and opportunities in a systematic way, and building inclusive high performing teams.
As a seasoned ASQ Black Belt who has worked with global companies across telecom, banking, insurance and education sectors, I excel at influencing C-level executives and senior leadership teams to drive positive business outcomes. In addition to my career achievements, I am also an accomplished public speaker and present regularly at Operational Excellence forums across Australia.
Speaking at
Revitalising a business using operational excellence as the base and pairing it with BPM, AI and other tools
Azat Baltaev
Continuous Improvement SpecialistTAFE NSW
Speaking at
Proving the ROI of process improvement by turning manual processes into measurable savings
Jay Chiew
Business Improvement CoachNSW Department of Customer Service
Speaking at
Fireside chat: Designing a way of working that actually delivers
Roger Tregear
BPM consultant, educator, coach & process-based management evangelistSpeaking at
Making process improvement relevant before you try to make it excellent
Panel discussion: The psychology of change: driving adoption in a process-first world
Masterclass A: Turning process into performance: KPIs, ownership and continuous improvement that delivers
Meraphil Bucad
Business Optimisation ManagerQBE
Meraphil has built her career across global financial services and market infrastructure organisations including HSBC, Deutsche Bank, and Omgeo (a Thomson Reuters company). Her work focuses on fostering clarity and quality in how organisations design and improve processes, advocating thoughtful implementation over rushed execution while maintaining a strong bias for getting things done.
She actively facilitates process improvement training and coaches process champions across the organisation, helping teams build the capability and confidence to lead improvement initiatives within their own areas. Through this work, she promotes collaborative, people-centred transformationbelieving that sustainable process improvement happens when the people closest to the work are actively involved in shaping better ways of working.
Outside of work, Meraphil enjoys staying active through running, F45 Training HIIT sessions, surfing, and outdoor activities. Most importantly, she embraces the daily adventure of being a mum, balancing professional leadership with family life and an active lifestyle.
Speaking at
The bottom line of better: simplifying workflows and building frontline ownership
Panel discussion: The psychology of change: driving adoption in a process-first world
Brent Robinson
Operational Excellence AdvocateLearning Teams
Brent has worked across operations, sales, and product development roles in New Zealand, the United States, and Australia, collaborating with cross-functional teams to design and improve complex operational systems. He is a strong advocate for learning from the people who do the work, believing that frontline knowledge is essential to improving systems, strengthening safety, and enhancing organizational performance.
Over the past decade, Brent’s focus has centred on the convergence of quality, safety, and operational excellence. He believes that when organisations treat safety and quality as integrated system capabilities rather than compliance activities, they unlock better outcomes for workers, customers, and the business.
Brent is passionate about continuous improvement and the idea that systems are never finished — they can always be improved through curiosity, learning, and collaboration.
Speaking at
Mind the gap: bridging work-as-imagined and work-as-done
Fireside chat: Applying HOP to design controls that work in reality
Masterclass B: Using AI to unlock operational excellence
Arslan Munir
Head of Agile - Lean Agile Centre of Excellence(LACE)Nokia
Speaking at
Architecting organisational intelligence: building organisations that learn, adapt & improve
James Kissell
Global Director - Global OperationsFujitsu
Speaking at
Panel discussion: The psychology of change: driving adoption in a process-first world
Azra Amir
Head of Process Excellence, Asia PacificAon
Azra is an APAC transformation executive with 15+ years of experience driving operational excellence across global insurance and broking environments. She is currently Head of Process Excellence for APAC at Aon where she works to embed process excellence and shared operations transformation across the region. Having worked in both underwriting and broking, she is passionate about continuous improvement and empowering teams to operate with a growth mindset.
Speaking at
Panel discussion: The psychology of change: driving adoption in a process-first world
Julia Checchia
Lecturer, AGSMUNSW Business School
Julia Checchia is a project, program and PMO leader with deep experience in enterprise transformation, portfolio governance and technology delivery. She has held senior roles across organisations, including UNSW, NRFC, Rest Super, Defence, ServiceNow, Hitachi and IBM. Her work includes Defence programs, recovering transformation portfolios, and establishing a PMO across Australia and New Zealand, supporting more than 200 enterprise clients. Julia also lectures in project management at AGSM, UNSW Business School, combining practical leadership with academic insight.
Speaking at
From boardroom ambition to operational reality: making strategy deliver through process excellence
Tom Gao
Chief Technology and Digital Services OfficerCity of Sydney
Tom is a seasoned digital and technology leader with deep experience across digital platforms and the Microsoft ecosystem, spanning both line management and large scale transformation programs. He has led high performing teams in startup and enterprise environments, delivering complex, IT enabled change while building strong trust with executives, councils, and frontline stakeholders.
In 2025, Tom was ranked among the Top 10 CIOs in Australia and recognised nationally as CIO of the Year by IDG, as well as CIO of Local Government of the Year, reflecting his impact at both strategic and operational levels.
Speaking at
Fireside chat: The AI-human symphony: orchestrating AI-human workflows for the adaptive enterprise
Lenka Bednarikova
Head of AI & Advanced AnalyticsAustralian Retirement Trust
With over a decade of experience in digital transformation, IoT, data & AI, and Agile delivery, Lenka blends systems thinking with a collaborative style when creating strategies and delivering on them.
Her background spans across public and private sector, from finance and manufacturing to public safety.
She has a deep experience in technology and strategy consulting (Telstra Purple, McKinsey) as well as in-house delivery (Australian Retirement Trust, CBA, AMP, Bankwest, Microsoft, Nokia Music).
Lenka is a co-founder of www.Orli.Tech, a tech for good services company with a social return mission.
Speaking at
Fireside chat: The AI-human symphony: orchestrating AI-human workflows for the adaptive enterprise
Sandeep Johal
Managing Director & Principal ConsultantNano Business Technology
Sandeep’s work spans process mining, governance, automation and AI, with a growing focus on AI agent management and outcome‑led transformation. Known for challenging traditional BPM thinking, he helps organisations redesign how work is executed, governed and owned as AI becomes a first‑class operator in the workforce.
Speaking at
AI-driven process improvement: combining process mining, automation and AI for real results
David Hall
Delivery ManagerStrata Community Insurance
Across my career, I founded and scaled a credit scoring company, led large-scale change and transformation programs, uplifted operational performance, and built strategic partnerships that accelerate organisational capability and growth. I bring a pragmatic, people-centric approach to solving complex problems and driving sustainable improvement.
Speaking at
Precision and pace: combining Lean & Six Sigma for faster, smarter process improvement
David Schelbach
Chief Sustainability OfficerIXOM
David has over 20 years’ experience in large-scale manufacturing, technology management and process safety, having held regional and global sustainability and SH&E roles in Australia, Canada and the USA.
David holds a Bachelor of Chemical Engineering from the University of Queensland, a Diploma in Work Health and Safety from Melbourne Polytechnic and is a member of the Australian Institute of Health and Safety.
Speaking at
Fireside chat: Applying HOP to design controls that work in reality
Marcus Batten
Project & Program Manager, Change Manager, Continuous Process Improvement, Business DevelopmentFantastic Outcomes
A seasoned executive with experience driving technology and business transformation across industry, government, and defence. Recognized for delivering measurable growth and operational excellence, I specialize in stakeholder engagement, business development, change management, program management, project management, quality management, accelerating continuous improvement, and leading complex initiatives in multi-market environments spanning Australia, the Middle East, USA, Europe, and Asia.
Speaking at
An executive perspective on process excellence – how to turn strategy into seamless execution